FAQs
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HOW CAN I PAY?
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND PAYPAL.
HOW LONG IS THE WAIT FOR ME TO RECEIVE MY ORDER?
PROCESSING TAKES BETWEEN 2 TO 5 BUSINESS DAYS.
YOU CAN EXPECT TO RECEIVE YOUR MERCHANDISE WITHIN 3 TO 14 BUSINESS DAYS.
WHICH STORE DO YOU GUYS SHIP FROM?
SEAN C. PORTER ONLINE SHIPS FROM OUR MERCHANDISE CENTER IN LOS ANGELES, CA.
WILL I BE TAXED?
WE ARE REQUIRED TO CHARGE SALES TAX TO RESIDENTS LIVING IN CALIFORNIA (9.5%).
TAXES ARE ALREADY INCLUDED IN THE PRICE.
FOR INTERNATIONAL ORDERS, A CUSTOMS DUTY WILL BE INCURRED (THE AMOUNT OF WHICH IS DETERMINED BY YOUR COUNTRY OF RESIDENCE).
SEAN C. PORTER ONLINE IS NOT RESPONSIBLE FOR THIS DUTY.
WHEN WILL MY CREDIT CARD BE CHARGED?
WE DO NOT CHARGE YOUR CARD UNTIL YOUR ORDER IS READY FOR SHIPMENT. PENDING CHARGES MAY IMMEDIATELY APPEAR ON YOUR CREDIT CARD STATEMENT AS A MODE OF VERIFYING YOUR ACCOUNT. IN THE EVENT THAT YOU CANCEL AN ORDER OR AN ITEM BECOMES UNAVAILABLE, THE PENDING AMOUNT WILL DISAPPEAR OR BE REFUNDED ACCORDINGLY.
(PLEASE NOTE THAT THE TIME FOR PENDING CHARGE REMOVAL OR ADJUSTMENT CAN BE LONGER FOR DEBIT CARDS.)
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ARE THERE CURRENTLY ANY ONLINE PROMOTIONS?
TO KEEP TRACK OF CURRENT PROMOTIONS FOLLOW ON INSTAGRAM, AND SIGN UP TO OUR NEWSLETTER.
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WHERE ARE SEAN C. PORTER PRODUCTS MADE?
ALL OF OUR PRODUCTS ARE MADE IN THE U.S.A.
SPECIFICALLY IN LOS ANGELES.
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SHIPPING
ORDER PROCESSING TAKES BETWEEN 2 TO 5 BUSINESS DAYS.
ALL ORDERS (DOMESTIC AND INTERNATIONAL) ARE SHIPPED VIA USPS.
ONCE YOUR ORDER HAS BEEN PROCESSED, YOUR ITEM(S) WILL BE SHIPPED.
SHIPPING RATES ARE DETERMINED BY WEIGHT AND DESTINATION AT POINT OF PURCHASE.
ORDERS ARE NEVER SHIPPED ON WEEKENDS OR HOLIDAYS.
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HOW DO I TRACK MY PACKAGE ONLINE?
UPON SHIPMENT, YOU WILL RECEIVE A CONFIRMATION E-MAIL WITH YOUR TRACKING NUMBER.
FOR DOMESTIC AND INTERNATIONAL ORDERS, YOU CAN TRACK YOUR PACKAGE AT USPS.COM.
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SERVICE DELAYS
SEAN C PORTER ONLINE IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES SUCH AS WEATHER OR NATIONAL HOLIDAYS. SIMILARLY, WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THE COURIER ITSELF, SUCH AS CLEARANCE DELAYS. IN CASES LIKE THESE, PLEASE DIRECTLY CONTACT YOUR COURIER WITH ANY INQUIRIES ABOUT YOUR PACKAGE: USPS.COM
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ALL SALES FINAL
MERCHANDISE IN ORIGINAL SALABLE CONDITION WITH ALL ORIGINAL TAGS ATTACHED MAY BE EXCHANGED WITHIN 14 DAYS OF RECEIPT.
MERCHANDISE MUST BE ACCOMPANIED BY BOTH THE ORIGINAL SALES RECEIPT AND A RETURN AUTHORIZATION NUMBER.
TO RECEIVE A RETURN AUTHORIZATION NUMBER, E-MAIL INFO@SEANCPORTER.COM
- AND PROVIDE YOUR NAME, ORDER NUMBER, NAME OF ITEM(S) YOU WISH TO RETURN, AND REASON FOR RETURN.
SEAN C. PORTER ONLINE IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS.
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RETURN POLICY
WE RESERVE THE RIGHT TO REFUSE A RETURN OR EXCHANGE IF THE MERCHANDISE IN QUESTION DOES NOT MEET OUR STANDARDS. WHERE PROVIDED, ALL ORIGINAL PACKAGING TO ACCOMPANY THE ITEM MUST BE INCLUDED AND RETURNED IN ITS ORIGINAL CONDITION.
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EXCHANGE POLICY
ALL FULL PRICE ITEMS ARE ELIGIBLE FOR A ONE TIME EXCHANGE.
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WILL I BE CHARGED SHIPPING FOR A RETURN?
YES, YOU ARE RESPONSIBLE FOR RETURN SHIPPING AND WE RECOMMEND PURCHASING DELIVERY CONFIRMATION OR TRACKING.
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RETURNS / INTERNATIONAL ORDERS
WE DO NOT OFFER RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS.
INTERNATIONAL ORDERS ARE ORDERS SHIPPED TO COUNTRIES OTHER THAN THE US.
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WE DO NOT OFFER RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS.
INTERNATIONAL ORDERS ARE ORDERS SHIPPED TO COUNTRIES OTHER THAN THE US.
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